Our Customer Experience Guidelines
Building Mutual Trust
Building Mutual Trust and respect with our valued clients by cultivating an atmosphere of open dialogue, care and commitment.
Understanding our customers, their needs and the products we offer, allow us to better provide safety solutions, education, training and support to help ensure safety and peace of mind.
We invest in that which makes your experience with us all the more pleasurable. Whether be it our human resources, automation facilities and technology to ensure efficient and accurate operations.
We implement policies and programs such as credit facilities for approved corporate clients which gives them a competitive advantage in the industry or customer mediation to ensure all customers are treated with the courtesy they deserve.
Our customers expect to contact us on their terms, using email, chat, voice calls, messaging, or other online portals. They expect their enquiry to be answered in a timely manner, so we make relevant information available online for customers who want to contact us.
Doing business with us to should be easy every step of the way. From purchase to using our solutions, we listen to what customers say and help make their lives simple – so they can focus on running their business and being safe.
You Oriented Team
Our staff undergo frequent training to ensure customers have the best experience possible per product advice, fitting, sales, mediation and after sales. We also ensure the work environment for our staff is optimal. A satisfied staff always contribute to a satisfied customer.
Fulfilling our promise. We do not just promise, we deliver!